.png)
Refund Policy
30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee from the date your order is delivered.
If you’re not completely satisfied, you can request a refund within 30 days—no stress.
To start a return or refund, contact us at:
kate@mamamoon.shop
Refund Eligibility
To be eligible for a refund:
-
Your request must be made within 30 days of delivery
-
The product must be in reasonable condition (not heavily damaged or misused)
-
Proof of purchase (order number or receipt) is required
In most cases, you do not need to return the product. We may ask for a photo to process your refund.
Refund Process
Once your request is approved:
-
Refunds are issued to your original payment method
-
Please allow 5–10 business days for processing, depending on your bank
Shipping fees (if applicable) are non-refundable unless the item arrived damaged or defective.